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  • Update your account details

    Email Open the drop-down menu in the top-right and select 'Account settings'. Select the 'Account settings' tab. Select 'Change my email address'. Enter your new email and select 'Save changes'. Foll...

  • How do I remove my profile from FindSomeone?

    Open the drop-down menu in the top-right and select 'Account settings'. Select the 'Account settings' tab. Select 'Remove my profile'. Please let us know why, and if you have any further comments or suggesti...

  • How do I cancel a paid subscription?

    Unsubscribing from Gold or Privacy Plus is quick and easy. To unsubscribe: Open the drop-down menu in the top-right and select 'Account settings'. Select the 'Account settings' tab. Choose the option to cancel yo...

  • Pay by bank deposit

    Important: Payments made without your member number can't be credited to your account. Paying by bank deposit: Deposit one of the amounts below into our account using internet or phone banking ...

  • Favourites

    Favourites let you save your favourite members, so you can easily find them later on. Adding a favourite To add a favourite, select 'Favourite' (★) in your Matches, on profile pages, or in search results. Viewing your favourites T...

  • Who's Viewed Me

    'Who's Viewed Me' lets you see who's been checking out your profile. This feature is only available to Gold members. To see who's viewed you, select 'Who's Viewed Me' () from the left-hand navigation. Gold members and Privac...

  • Why has my card been charged?

    Gold and Privacy Plus memberships are subscriptions, charged monthly, after your initial subscription period. Your Gold or Privacy Plus subscription can be cancelled at any time. Check your next payment Open the drop...

  • Privacy Plus

    Privacy Plus empowers you to be in control of your privacy on the site. You can be more selective about who can see your profile and contact you. Gold members have Privacy Plus included. For Basic members, Privacy Plus is $4.95 per mon...

  • Gold

    Gold members can access all features on the site: Send unlimited messages, smiles, winks, hugs, kisses and roses. View all of a member's public photos. Appear first in search results. Use the Do We Match? feature on profiles. ...

  • Problems receiving emails

    We know it's frustrating when you're not receiving the emails you want. If that's the case, give these a go: Check your 'Email settings' page to check you're subscribed to the emails you want us to send you. Confirm wh...

  • Privacy & email settings

    Privacy settings Choose who can view your profile and photos, and where we show your profile. To change your privacy settings: Open the drop-down menu in the top-right and select 'Account settings'. ...

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