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  • Messages

    Gold Members can send the first message to people they are interested in, while basic members can only reply to messages they receive. The conversation will continue as long as one of the members are Gold. A Basic member can st...

  • How do I clear my deleted messages?

    Messages you move to your deleted folder will be automatically archived after 2 weeks if there are no further messages received. Within that two weeks you can move them back to your inbox to prevent them from being archived.

  • How do I remove my profile from FindSomeone?

    Go to your Account Settings page in the drop down menu in the right hand corner, select the Account Settings tab (third across the top) and at the bottom of the page you will see a link 'Remove my profile'. Click on this and you w...

  • Pay by bank deposit

    Pay by internet banking: Log in to your internet banking website. Deposit one of the amounts below into our account. Include your member number (Please log in) and email address in the reference fields. You will receive an email when you...

  • Smiles

    Sending a Smile (or Wink, Hug etc.) is an easy way to let someone know that you are interested in them without worrying about what to say. If you have received a Smile from a member, sending them a Smile in return may encourage them to...

  • Set up a bill payment

    Step 1: Set up FindSomeone as a bill payment Most banks will allow you to perform this step on their website, but some require you to set up bill payments by phone. You will need to enter the details below. For phone banking, you w...

  • Online dating safety tips

    FindSomeone, owned by Trade Me, is a fun way to meet new people and the team is proud to deliver a safe and enjoyable experience. As with any interaction (online and offline), there are some precautions that you can take to protect yoursel...

  • Why can't I send a message?

    There are two ways to send the first message on our site. If you are a Gold member then you are able to start a chat with another member on the site whether they are Basic or Gold. If you are a Basic member and not keen on upgrading t...

  • Message board rules

    Our Message Board is provided for the enjoyment of the entire FindSomeone community and is moderated by members and, at times, by FindSomeone staff. It's a forum for sharing advice about dating, supporting other members on their journ...

  • Terms and Conditions

    FindSomeone is owned and operated by Trade Me Limited. FindSomeone provides services to people looking to find someone special. We are committed to providing a safe environment for you to meet, converse with and get to know other people. ...

  • Getting started

    New to FindSomeone? Here's how to make the most of the site and meet your potential match: Create your profile Include as much information as you feel comfortable sharing, to help other members find you and learn more about you. ...

  • Gold memberships

    About Gold membership Gold members have access to all features on the site. By upgrading to Gold you will be able to: Send unlimited messages, smiles, winks, hugs, kisses and roses View all of a member's public photos Appear first...

  • Privacy Plus

    What is Privacy Plus? Privacy Plus is a new feature, designed to help those members who would like to be more selective about who can see their profile and contact them. It lets you select your preferred age range, gender and lo...

  • Message board

    The message board on FindSomeone is made up of multiple threads for our members to discuss anything from dating advice and current affairs to what they are having for dinner and what music they listen to. It is a great place to me...

  • Problems logging in

    There are several reasons why you may not be able to log in to FindSomeone: Membership not confirmed You need to click on the link in the confirmation email we send to activate your membership. Sometimes our emails are blocked by junk ...

  • Problems receiving emails

    Members may occasionally experience problems receiving emails due to spam and junk mail filter settings. Check your junk email folder regularly in case email has arrived there rather than your inbox. As a first step, please make sure yo...

  • Reporting inappropriate behaviour

    If you find a profile offensive or receive offensive messages please report it immediately using Community Watch. A Community Watch link is on the bottom of every member profile page, and looks like this: Community Watc...

  • My Profile

    You can add and edit the information other members see about you via your My Profile page. You can include details of your career, hobbies, appearance, personal beliefs and more. Just click on the "Profile" menu link and you wil...

  • Pay for gold another way

    We prefer members to pay by credit card, however we also accept payment for Gold memberships and Message Packs through bank deposit or bill payment. For a more detailed explanation of how to pay by these methods, follow the links ...

  • Privacy, message & subscription settings

    Privacy settings FindSomeone has a lot of different privacy options to help you find love just the way you want. Show my profile to... This will allow you to restrict your profile to be viewed only by Gold members or anyone. Sett...

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