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  • I have updated my profile but the changes aren't showing, why is this?

    All changes to your profile need to be approved by the team. When you update your profile it is sent through to us to approve and as soon as we approve these they will show on the site. We approve them within 24 hours at the very ...

  • How do I change my date of birth or gender?

    Have you logged into your profile to see that it says you are a 75 year old man instead of a 23 year old woman? Have no fear, just contact our customer support team, let us know your correct date of birth and we can correct your profile f...

  • How do I remove my profile from FindSomeone?

    Go to your Account Settings page in the drop down menu in the right hand corner, select the Account Settings tab (third across the top) and at the bottom of the page you will see a link 'Remove my profile'. Click on this and you w...

  • Favourites

    Favourites let you save your favourite members, so you can easily find them later on. Adding a favourite To add a favourite, select 'Favourite' (★) in your Matches, on profile pages, or in search results. Viewing your favourites T...

  • Who's Viewed Me

    'Who's Viewed Me' lets you see who's been checking out your profile. This feature is only available to Gold members. To see who's viewed you, select 'Who's Viewed Me' () from the left-hand navigation. Gold members and Privac...

  • Logging in

    Wrong email or username Check that the email or username you enter is correct. If you're using your email, make sure you've confirmed any recent changes. Wrong password If you can't remember your password and need a new one...

  • Why can't I edit my nickname?

    As your nickname is your main identifier on the site (as you are able to change many other parts of your profile including photos) it can be confusing to keep track of who you have checked out before and who has been in touch with you in t...

  • My Profile

    Your Profile can include as much or as little information to display to potential partners as you like. You can include your ideal partner, career, hobbies, appearance, personal beliefs and more. Editing your profile Open the ...

  • Update your account details

    Email Open the drop-down menu in the top-right and select 'Account settings'. Select the 'Account settings' tab. Select 'Change my email address'. Enter your new email and select 'Save changes'. Foll...

  • Privacy & email settings

    Privacy settings Choose who can view your profile and photos, and where we show your profile. To change your privacy settings: Open the drop-down menu in the top-right and select 'Account settings'. ...

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