Problems receiving emails
We know it's frustrating when you're not receiving the emails you want. If that's the case, give these a go: Check your 'Email settings' page to check you're subscribed to the emails you want us to send you. Confirm wh...
Privacy & email settings
Privacy settings Choose who can view your profile and photos, and where we show your profile. To change your privacy settings: Open the drop-down menu in the top-right and select 'Account settings'. ...
How do I remove my profile from FindSomeone?
Go to your Account Settings page in the drop down menu in the right hand corner, select the Account Settings tab (third across the top) and at the bottom of the page you will see a link 'Remove my profile'. Click on this and you w...
Pay by bank deposit
Pay by internet banking: Log in to your internet banking website. Deposit one of the amounts below into our account. Include your member number (Please log in) and email address in the reference fields. You will receive an email when you...
Messaging someone you're interested in is a great way to connect. Your email address isn't shared with the sender or receiver. Messages are private and can only be accessed by the sender, receiver and our Support team (in line with Tr...
If you want to let a member know you're interested, select 'Send a smile' on their profile. You can send one type of smile per profile. Basic members can send up to 10 Smiles per day. Upgrade to Gold to send unlimited Smiles. Receiv...
Set up a bill payment
Step 1: Set up FindSomeone as a bill payment Most banks will allow you to perform this step on their website, but some require you to set up bill payments by phone. You will need to enter the details below. For phone banking, you w...
FindSomeone is proud to deliver a safe and enjoyable match-making experience. As with any interaction (online and offline), there are some steps you can take to protect yourself. Here are some great tips that can help you stay safe with on...
What are your contact hours?
Our contact hours are 9am to 5pm, Monday to Friday. You can send us an email at any time using the 'Email us' link to the right of this page.
Wrong email or username Check that the email or username you enter is correct. If you're using your email, make sure you've confirmed any recent changes. Wrong password If you can't remember your password and need a new one...
Update your account details
Email Open the drop-down menu in the top-right and select 'Account settings'. Select the 'Account settings' tab. Select 'Change my email address'. Enter your new email and select 'Save changes'. Foll...
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