How do I remove my profile from FindSomeone?
Go to your Account Settings page in the drop down menu in the right hand corner, select the Account Settings tab (third across the top) and at the bottom of the page you will see a link 'Remove my profile'. Click on this and you w...
Pay by bank deposit
Pay by internet banking: Log in to your internet banking website. Deposit one of the amounts below into our account. Include your member number (Please log in) and email address in the reference fields. You will receive an email when you...
Favourites are a way to keep track of people whose profiles appeal to you. You can add a favourite by ticking 'Save as favourite' in your Matches, on profile pages, or in the search results. You can have as many Favourites as you like. ...
Gold Members can send the first message to people they are interested in, while basic members can only reply to messages they receive. The conversation will continue as long as one of the members are Gold. A Basic member can st...
Set up a bill payment
Step 1: Set up FindSomeone as a bill payment Most banks will allow you to perform this step on their website, but some require you to set up bill payments by phone. You will need to enter the details below. For phone banking, you w...
Who's Viewed Me
Want to check out who has been checking you out? Well the Who's Viewed Me feature shows you who has been looking at your profile. This is available to Gold members on our site. This feature has been a popular request from our mem...
Online dating safety tips
FindSomeone, owned by Trade Me, is a fun way to meet new people and the team is proud to deliver a safe and enjoyable experience. As with any interaction (online and offline), there are some precautions that you can take to protect yoursel...
Message board rules
Our Message Board is provided for the enjoyment of the entire FindSomeone community and is moderated by members and, at times, by FindSomeone staff. It's a forum for sharing advice about dating, supporting other members on their journ...
I have updated my profile but the changes aren't showing, why is this?
All changes to your profile need to be approved by the team. When you update your profile it is sent through to us to approve and as soon as we approve these they will show on the site. We approve them within 24 hours at the very ...
Code of Ethics
Our code of ethics is designed to ensure a safe environment for you and all our members. Our aim is to provide services to members who are serious about finding someone. Listed below are the values we believe will provide you a safe and effective ma...
About Gold membership Gold members have access to all features on the site. By upgrading to Gold you will be able to: Send unlimited messages, smiles, winks, hugs, kisses and roses View all of a member's public photos Appear first...
Why can't I edit my nickname?
As your nickname is your main identifier on the site (as you are able to change many other parts of your profile including photos) it can be confusing to keep track of who you have checked out before and who has been in touch with you in t...
How do I change my date of birth or gender?
Have you logged into your profile to see that it says you are a 75 year old man instead of a 23 year old woman? Have no fear, just contact our customer support team, let us know the mistake and we can correct your profile for you.
You can add and edit the information other members see about you via your My Profile page. You can include details of your career, hobbies, appearance, personal beliefs and more. Just click on the "Profile" menu link and you wil...
Pay for gold another way
We prefer members to pay by credit card, however we also accept payment for Gold memberships and Message Packs through bank deposit or bill payment. For a more detailed explanation of how to pay by these methods, follow the links ...
Changing your details
Changing your email address or password You can easily update your email address or password by visiting your Account Settings page (found in the drop down menu in the top right hand corner), and selecting the Account Settings tab. At the...
Privacy, message & subscription settings
Privacy settings FindSomeone has a lot of different privacy options to help you find love just the way you want. Show my profile to... This will allow you to restrict your profile to be viewed only by Gold members or anyone. Sett...
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